What can you check if your website is down?
It is never pleasant to see that our website is down, especially when it significantly impacts your sales. To help you find the source of the problem, here is a small list of things to verify.
Do you have access to the Internet?
If you tried to access your website and realized it was down, did you think about checking if your internet connection is working? We know it is something elementary, but sometimes, when panicking, we can forget to check if the wifi is working. Restarting your computer or clearing the cache could also be relevant.
Did you check the URL?
Similarly, checking if the URL and domain name are correct could be a good idea, especially if you took the time to write it down in the search bar. Since every domain is unique, a simple spelling mistake could lead to having a website that does not work. Check these elements or try to search on Google to see if you are able to access your site. Also, you could verify if the problem is for your entire website or only a few web pages.
Was your domain name renewed?
If you notice your website or online store is down, another thing to check is whether your domain name was renewed. Indeed, most of the time, you need to pay for your domain name renewal to ensure it remains connected to your website. If you forget to pay, your website will be unavailable online. To verify the status of your domain name, we invite you to check with your domain provider.
Was your subscription paid?
Another reason your website could be down is your subscription. Was it paid and renewed? If so, it would make your website unavailable. Thus, check with your website provider. If you have used WebSelf to create your website or online store, you can check your subscription status in your account under billing. You will also receive email notifications informing you about your subscription renewal and payments.
Did you try another web browser or device?
To help find the source of the problem, it could be relevant to check if your website remains down when you use another web browser or device. For example, if you use Chrome to browse the internet, you could try Edge, Mozilla Firefox, or Safari if you have an Apple product. If you used your mobile device, can you check on your computer? If you use a VPN, does it do the same thing once you deactivate it?
Did you exceed the available bandwidth?
Another thing that could make your website down is the bandwidth. Indeed, most website and online store builders provide a specific amount of bandwidth, the space allocated to data transfer per month, per website. If you exceed the available bandwidth, your website may become unavailable until the reset. If it happens often, choosing a plan offering more bandwidth could be wise. On WebSelf Simple, you can see the quantity used on your dashboard.
Is there an issue with the servers?
Finally, the last point to check if you notice that your website is down is your website provider’s servers. They may occasionally have some downtime, and all the websites they host become unavailable. If this is the case, they will likely post a notification on their website or social media pages and try to fix everything as quickly as possible. Do not hesitate to contact them to learn more about what is happening.
Do you need help?
If you created your website or online store with WebSelf and have not found the source of the problem, do not hesitate to email our customer service team. Our agents will help you fix everything as soon as possible.
In conclusion, it is not great to see that our website is down, but before panicking, remember to check the elements mentioned above. It is possible that the issue may be simple to fix. If you do not find the problem or need help, contact your website provider for more information.
Do you want an optimized website that works well? Learn more about how to avoid six common technical mistakes that can harm your site.